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Tourism quality label

tourism quality label

The Tourist Office is committed to a quality approach.
This in order to obtain in the coming months, the Quality Tourism brand.

Vue intérieure de l'Office de Tourisme

As a result, the Tourist Office of Mende is committed to several points, in order to better satisfy its visitors:

A warm and personalized welcome.
The communication of clear and precise information.
Knowledgeable and attentive staff.
Clean and comfortable spaces.
A knowledge of the region from the residence counselors.
Local tourisitic information adapted to your request.


Charte d'accueil de l'Office de Tourisme

The Host charter of the Office of Tourism of Mende - Cœur de Lozère (Heart of Lozère)

The Tourist Office of Mende has established a charter in order to best accommodate visitors. Click to download the chart (in french).



In order to improve the quality of our services, we invite you to answer the satisfaction questionnaires below.

The questionnaires of satisfaction will allow us to pinpoint the dissatisfaction of the users of our services and to adjust our modes of operation.

Each of the questionnaires is addressed to a different audience:


- Visitors for the Home space (information / location / access / ...).

- Internet users for the website (clarity / speed / ...).

- Tourism professionals of the territory (services / availability / ...).

The improvement of the quality of reception of the Office can pass only by its users.


The "Qualité Sud de France" label.

qualité Sud de France

The Tourist Office is committed to mobilizing all necessary means for the implementation and operation of the "Quality South of France":


"Labeled professionals commit themselves to ensure the reception of customers by a policy of services and quality services.

They promote the accessibility of people with reduced mobility and welcome French and foreign customers with professionalism.

They communicate on their establishment, so as to facilitate access to information and booking.

They are ambassadors of Languedoc-Roussillon by promoting local and regional identity. "

To find out about Quality South of France professionals in Mende, Lozère and Languedoc-Roussillon, click on


The Tourist Office invites all the professionals of the Tourism to be labeled: download the Quality Leaflet Sud de France: Dépliant qualité Sud de France.

Office de Tourisme Intercommunal Mende, Coeur de Lozère

Mende on smartphone
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